1. Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 7 days of receipt for a refund or exchange.

2. Return Authorization: Before returning any items, please contact our customer service team to obtain a return authorization number and instructions. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

3. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return package.

4. Refund Process: Refunds will be issued to the original form of payment within 7 business days of receiving the returned items. Please note that shipping fees are non-refundable.

5. Exclusions: Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on our website.

6. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any applicable return shipping costs.

7. Refusal of Returns: We reserve the right to refuse returns that do not meet our return policy criteria or that are returned without prior authorization.

If you have any questions or concerns about our shipping or return policy, please contact us at contact us page.